Email customer support with your order number and the discount code you attempted to apply. Please note the MDW20 code will only apply to full-price items at checkout. 

Please email [email protected] for assistance with an online order or any other general inquiries. It is helpful to provide your order # in your email so that we can quickly pull up any relevant information. 

Live chat and phone support are available for immediate assistance Monday - Friday 9am - 3pm PST. Click the chat widget in the bottom right corner of the website to initiate the live chat experience. 

Phone: +1(725) 226-4911

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply

For any questions, please text HELP to the number you received the messages from. You can also contact us at [email protected] for more information.

You can stay in the loop by signing up for our newsletter below to get the inside scoop on our next sale date or product release!

https://www.aviatornation.com/pages/newsletter-subscription

You can follow this link and fill out your requested information. If we feel that you are a good match we will reach out to you with next steps.

https://www.aviatornation.com/pages/wholesale

Regular processing times will vary between 1-2 business days for orders that selected the free shipping UPS Ground option at checkout. UPS Ground can take anywhere from 1-5 business days to arrive once shipped. 

You can track your order at the link below:

https://www.aviatornation.com/pages/tracking

For orders opting for UPS 2nd Day Air or UPS Next Day Air, rest assured that these will be prioritized and expedited through our warehouse. Expedited shipping will vary by location but shouldn't take more than 1-2 business days during non-sale periods. Please note this timeline does not include the fulfillment period.

Duties and taxes are the responsibility of the customer and may be levied upon delivery. Shipping estimates do not include custom clearance times. We are unable to create international return labels so return shipping is the responsibility of the international customer.

We're happy to offer free domestic shipping via UPS Ground. Free domestic shipping will vary by location but shouldn't take more than 5 business days during non-sale periods. If order placed during large volume sale period processing times are subject to increase. 

Please note international orders are subject to duties and fees imposed by local tax authorities. 

We are committed to keeping you informed about the status of your order. Once your order is processed and shipped, you will receive tracking information via email. 

For items shipped via UPS Ground, orders are typically processed in 2-3 business days and arrive within 5-10 business days after being shipped. In the event of a delay, we will investigate and ensure that you are kept updated on the expected shipment date or any further actions taken. 

For expedited shipping options such as UPS 2nd Day Air or UPS Next Day Air, once the order is shipped, it can be expected to arrive within the specified shipping duration, not including the fulfillment period. 

If your order is showing as unfulfilled or you haven't received a tracking update, rest assured that we will look into the issue and provide assistance. You can also track your order on our tracking page using the information provided.

You have a 30 minute window from when you have placed your order to edit your order. 

If you need to make edits to your order and you missed the editing window, we suggest that you resubmit directly on our website a new order and email us to cancel + refund the original order. This will help to ensure you get the units you want in a timely manner!

At Aviator Nation, we understand that situations may arise where you need to update your shipping information after placing an order. This guide outlines the steps you can take to request changes to your shipping details.

You have a 30 minute window from when you have placed your order to edit your order.

Step 1: Act Quickly
Time is crucial. Changes to shipping details can only be made before your order is processed for shipment.

Step 2: Contact Customer Service
Email us immediately at [email protected].

Include your order number and the phrase "Shipping Update Request" in the subject line.

Step 3: Provide Updated Shipping Information
In your email, clearly state the new shipping address.

Include any additional instructions or details that might be helpful.

Step 4: Await Confirmation
Our team will respond to confirm whether the update is possible based on the status of your order.

If the order has already been processed or shipped, changes to the shipping address may not be feasible.

Step 5: Follow-Up
If your shipping update request is successful, we’ll send a confirmation.

In cases where we can't update the address, we'll provide guidance on the next steps.

Additional Tips
Always double-check your shipping details before placing an order.

For urgent requests, you can also try reaching out to our customer service via phone if this option is available.

We at Aviator Nation strive to accommodate your needs and understand that changes may be necessary after an order is placed. While we can't guarantee every shipping update request will be successful, we promise to do our best to assist you.

Note: This article is a guideline. Actual processes may vary based on Aviator Nation's policies and operational capabilities.

Need to change the shipping speed for your recent Aviator Nation order? Here's a quick guide on how to request a shipping speed change.

You have a 30 minute window from when you have placed your order to edit your order.

Step 1: Check Order Status
Changes to shipping speed are only possible if your order hasn't been shipped yet.

Verify your order status in your Aviator Nation account or confirmation email.

Step 2: Contact Us Promptly
Email [email protected] as soon as possible.

Use "Request to Change Shipping Speed - Order #[Your Order Number]" as the subject.

Step 3: Provide Necessary Information
In the email, state clearly the new shipping speed you desire.

Include any additional relevant details or special requests.

Step 4: Await Our Response
Our team will assess the feasibility of your request based on the current status of your order.

We'll respond with confirmation if the change is possible or advise on alternatives if not.

Step 5: Additional Charges
Be aware that changing to a faster shipping method may incur additional charges.

We will provide details on any extra costs and payment methods.

At Aviator Nation, we aim to accommodate your needs and understand that plans can change. While we'll make every effort to adjust your shipping speed, please note that options may be limited once an order reaches a certain processing stage.

Note: This article serves as a guideline. For the most accurate and up-to-date information, please refer to Aviator Nation's official customer service and policy statements.

At Aviator Nation, we understand that sometimes plans change, and you might need to cancel an order. While our system is set up to process and ship orders as quickly as possible, we're here to guide you through the cancellation process to ensure it's as smooth and hassle-free as possible.

You have a 30 minute window from when you have placed your order to cancel your order manually.

Step 1: Check Your Order Status

First, log in to your Aviator Nation account and check the status of your order. Orders that have not yet been processed for shipping can be cancelled more easily.

Step 2: Contact Customer Service Immediately

If your order is still pending, please contact our customer service team as soon as possible. The quickest way to reach us is by sending an email to [email protected] with the subject line "Order Cancellation Request." Please include your order number in your email.

Step 3: Provide Necessary Information

In your email, please provide the following details to expedite the process:

- Your full name

- Order number

- Reason for cancellation (optional, but helps us improve our service)

Step 4: Wait for Confirmation

Our customer service team will review your request and respond as quickly as possible. If your order can be cancelled, you will receive a confirmation email. 

Step 5: Refunds and Processing

If your cancellation request is successful, a refund will be issued to your original payment method. Please allow 5-10 business days for the refund to be processed. 

Frequently Asked Questions

What if my order has already been shipped?

If your order has already been shipped, please reach out to customer service as soon as possible. However, if you've already received the order you can return the item(s). Please refer to our Return Policy for guidance.

How can I avoid accidental orders in the future?

We recommend double-checking your cart and order details before finalizing your purchase. Ensure you're only ordering items you intend to keep.

We're committed to providing you with a positive shopping experience. If you have any other questions or need further assistance, please don't hesitate to reach out to our customer service team. We're here to help!

At Aviator Nation, we want you to love what you wear. Here’s our policy on returns and exchanges:

Regular-Priced Items:

• We accept returns or exchanges on regular-priced items within 30 days of the purchase date.
• Items must be unworn, in their original condition, with tags still attached.
• You can choose to receive a refund, store credit, or exchange the item for another product.

Discounted Items (20% or more):

• Items purchased with a discount of 20% or more are not eligible for refunds or exchanges for different products.
• However, you can exchange the item for a different size of the same style within 30 days, depending on availability.
• If the size you need isn’t available, we won’t be able to offer store credit or additional exchanges.

Additional Information:

• Please make sure all returns and exchanges follow these guidelines.
• If you need help or have questions, reach out to our customer service team at [email protected].

We appreciate your business and are here to make sure you have the best experience with Aviator Nation!

Please follow this link: https://returns.aviatornation.com/#/ 

And input your order # (no W) and the shipping zip code used on the order! Follow the prompts and it'll give you all the return options + shipping label.

For items purchased in-store, please contact [email protected] for address and return instructions.

If you are having issues with your exchange or return please reach out to [email protected] with your order number and exchange details and we can assist!

Adding in the time it takes to ship the item back, it can take up to two weeks for the item to get processed. However, we work quick and will process all returns as soon as possible.

If you'd like an update on your return shipment feel free to contact us.

To return or exchange an item in-store, bypass the web instructions and bring your item(s) with proof of purchase into any of our locations.

Should you want to return your item and opt for an exchange instead we offer a small bonus credit that you can use towards something else! These credits do not stack with our site wide sales or apply to marked down items. 

Your return could be blocked for a number of reasons. You can find out what is eligible for returns and exchanges by referring to our return policy.

Exchanges must be postmarked within 14 days of receipt, and returns for the purchase price of goods must be postmarked within 7 days of receipt. Exchanges can also be taken to any Aviator Nation Flagship store. All items sent back must be unworn and unwashed with the original tags. Please note our standard product and order based return policy based on discount percentage below. 

Return Policy Based on Discount Percentage:

0-10% Discount: Eligible for a refund, store credit, or exchange.

11-20% Discount: Eligible for store credit or exchange only. No refunds.

Over 20% Discount: All sales are final. Items are non-returnable and non-refundable.

Should you feel that your order meets the requirements to be exchange and you are unable to please reach out to our team at [email protected] with your order number and reason you would like to return or exchange your item and we can investigate.

Returning items internationally to Aviator Nation is easy! Follow these steps to ensure a smooth and hassle-free return process.

Step 1: Securely Pack Your Items

Carefully pack the items you wish to return. If possible, use the original packaging to ensure the items are protected during transit.

Step 2: Purchase a Shipping Label

Obtain a shipping label from your preferred carrier. Make sure to choose a service that provides tracking and delivery confirmation.

Step 3: Send Your Package

Address your package to the following return address:

Aviator Nation Returns
6363 Regent St.
Huntington Park, CA 90255
USA

Step 4: Drop Off Your Package

Take your package to the nearest carrier location within 7 days of generating the shipping label. Ensure you receive a receipt with tracking information.

Step 5: Email Your Tracking Information

Send an email to [email protected] with the following details:

Your order number

Tracking information for your return shipment

A brief description of the item(s) being returned

Step 6: Receive Your Refund, Gift Card, or Exchange

Once we receive and approve your return, we will process your request. Depending on your preference, you will receive a refund, a gift card, or an exchange for your returned items.

Thank you for shopping with Aviator Nation! If you have any questions or need further assistance, feel free to contact our customer service team.

Gift cards are available for sale here!

The electronic gift card will be delivered to the email input at checkout. If the gift card is intended to be a gift, we suggest inputting your email address and then forwarding it onto the recipient with a personal message from yourself.

Gift cards can only be applied to online purchases. If you'd like to redeem at one of our flagships please email us [email protected] to set that up!

We are restocking our website daily from our warehouse in downtown Los Angeles. 

If you'd like to be notified when a style or size is going to be restocked, navigate to that product page & click the variant you'd want and input your email into the corresponding field. 

Once it's restocked you'll be immediately notified by email!

All Aviator Nation products are made by hand at our own factory in downtown Los Angeles. This helps add to the uniqueness of each piece! 

If you are not happy with the color or fit we are always happy to assist with an exchange or a return so long as it is within the designated window.

Special fabric blends combined with special techniques used in the wash and dye process are used to create an authentic vintage feeling garment.

After years of testing various processes and various fabrics we have found the recipe for the perfectly worn-in garment that will hold its softness for its entire lifecycle if cared for properly.

 Please view our size guide here!

Yes, our trucker hats are designed as one-size-fits-most, featuring snapback closures. This adjustable snapback allows for a customizable fit, making it suitable for a wide range of head sizes.

To ensure your Aviator Nation sweat suits maintain their quality and style for the longest time, follow these essential care tips:

Color Coordinated Washing: Always wash your Aviator Nation garments with similar colors. This prevents color bleeding and ensures that the vibrant colors of your sweat suit remain as bright as when you first bought them.

Washing Method: Prefer hand washing your sweat suit with cold water. If using a washing machine, select the delicate cycle and use cold water. Cold water is gentle on the fabric and helps in preserving the colors and the softness of the material.

Drying Technique: After washing, the ideal way to dry your Aviator Nation sweat suit is to hang it out to dry. If you must use a dryer, choose a low-tumble setting with no heat. High temperatures can damage the fabric and cause shrinkage, so it’s best to avoid them.

Stain Removal: In case of stains, act quickly but gently. Create a mixture of water and mild detergent, and apply it to the stained area. Do not rub the stain, as this can cause it to spread or set into the fabric. Let the mixture sit on the stain for a while before washing the garment. This method helps in breaking down the stain without harming the fabric.

Additional Tips:

Avoid Harsh Chemicals: Steer clear of bleach or other harsh chemicals, as these can damage the fabric and fade the colors.

Gentle Ironing: If you need to iron your sweat suit, do it on a low heat setting and preferably inside out. This helps in avoiding any direct heat damage to the surface.

Proper Storage: Store your Aviator Nation sweat suits in a cool, dry place. Avoid overcrowding in your closet to prevent wrinkles and fabric stretching.

Following these guidelines will help keep your Aviator Nation sweat suits looking and feeling great, ensuring you can enjoy their unique style and comfort for a long time.

Caring for your neon-colored garments requires special attention to maintain their vibrant hues. Here's a detailed guide to ensure your neon clothes stay as bright and bold as the day you bought them

Initial Wash

Separate Washing: Always wash your neon-colored garments separately before wearing them for the first time. This is essential as the excess dye from the dyeing process may transfer onto other fabrics.

Routine Washing

Cold Water: Use cold water for washing. Hot water can cause the colors to fade more quickly.

Mild Detergent: Opt for a mild detergent that's gentle on colors. Avoid bleach or fabric softeners as they can strip the color and damage the fabric. 

Gentle Cycle: Use a gentle wash cycle. If your washing machine has a setting for delicate fabrics, use that.

Turn Garments Inside Out: This protects the color from fading due to abrasion with other clothes and exposure during washing.

Drying

Avoid Direct Sunlight: Do not dry neon-colored garments in direct sunlight, as the UV rays can cause the colors to fade.

Tumble Dry Low or Air Dry: If you use a dryer, set it to a low heat setting. Alternatively, air drying is the best option. Lay the garment flat or hang it in a shaded area.

General Tips

Color Fading: Be aware that neon colors may naturally fade over time with continuous washing and wearing. This is a normal process due to the nature of neon dyes.

Storing: Store neon garments away from direct sunlight and in a cool, dry place.

Immediate Care for Stains

Treat Stains Promptly: If your neon garment gets a stain, treat it immediately with Cold water.

Professional Care

Dry Cleaning: For certain high-quality neon garments, professional dry cleaning may be a safer choice, especially for stubborn stains or delicate fabrics.

Remember, the key to keeping your neon clothes bright and vibrant is gentle and careful handling. Follow these tips, and your neon garments will continue to make a bold fashion statement!

Our first priority is to always try to repair the garment. It keeps damaged items out of landfills and is more environmentally conscious to fix something up good as new rather than discard it. 

Having our own warehouse here in the US we're able to quickly repair most forms of damage to a garment.

If an item is unable to be repaired, and the damage is the result of a product defect, we'll work on a replacement for you. Please reach out to [email protected] for assistance with your order number included.

Please email us directly at [email protected] with a photo of the damaged area of the merchandise and we'll get the process going for you.

We will need the order or receipt information for the item.

Please launder your product before returning for repair. If repairs are sent back before being washed, we won't be able to process the repair.

All repair requests will be handled at Aviator Nation's discretion. Damage due to wear and tear will be repaired at a reasonable charge.

We at Aviator Nation prioritize customer satisfaction and understand the disappointment of receiving a damaged item. If you've experienced this issue, we are here to help. Please follow the steps outlined below to resolve the situation as quickly and smoothly as possible.

Step 1: Inspection and Documentation
Upon receiving your order, inspect your Aviator Nation garment for any signs of damage. If damage is found, please take clear photographs of the affected area(s). This will be crucial for your claim.

Step 2: Contact Customer Service
Email our customer service team at [email protected]

Include your order number, a detailed description of the damage, and attach the photographs taken.

Please contact us within 24 hours of receiving your garment to ensure prompt handling.

Step 3: Await Response
Our team will review your claim and respond within 24 hours.

We may ask for additional information or photographs if necessary.

Step 4: Resolution
Once your claim is reviewed and validated, we will offer a resolution. This may include:

A replacement of the damaged item (subject to availability).

A full refund.

A discount on your next purchase.

Instructions for returning the damaged garment, will be provided.

Step 5: Feedback
After your issue is resolved, we encourage feedback about your experience. This helps us improve our service and prevent similar issues in the future.

Additional Information
Please review our return policy for items damaged due to wear and tear or improper use. For further questions, contact our support team or refer to our FAQ section.

At Aviator Nation, we strive to ensure that every customer is satisfied with their purchase. We apologize for any inconvenience caused by receiving a damaged item and are committed to resolving your issue promptly and efficiently.

No. There are no additional charges, interest rates, or late fees and the eligibility check has no impact to your credit score.

If you choose to pay in installments through Shop Pay, the eligibility check has no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus.

How it works:

1. Add items to your cart. 
2. Check out with Shop Pay.
3. Choose to pay in 4 installments.

Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don't worry, you'll get an email reminder before each payment to keep you in the know.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

We accept installment payment on all major debit and credit cards.

Eligibility for and approval of Shop Pay Installments is managed by Shop Pay and Affirm. Aviator Nation has no control over this and we are unable to bypass this rejection. Shop Pay or Affirm should contact you via email detailing why your payment was rejected.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days

No, there are no late fees if you miss a scheduled payment.

If you have more questions about installment payments on Shop Pay, you can refer to help pages here or here.

What is Afterpay?

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them over time. Customers using the pay-in-4 option pay for their purchase total in four interest -free installments over six weeks. And customers get additional time to pay for high value orders when they use the monthly payments option, an installment -based lending product. To learn more, visit www.afterpay.com.

How do I use Afterpay online?

Just shop on YourWebsite.com and checkout as usual. At checkout, choose Afterpay as your payment method. Log in or create an account and complete your order—it’s that easy!

How do I use Afterpay in stores?

To shop in stores with Afterpay, simply download the Afterpay mobile app, follow the in -app instructions to set up the Afterpay Card, and use the Afterpay Card with Apple Pay or Google Pay to make a contactless payment at checkout. You’ll pay 25% at the time of purchase, and take your purchase home that day.

Are there extra fees when I use Afterpay?

Afterpay’s pay-in-4 option is always interest free. There are no fees associated with the account as long as installments are paid on time, according to the payment schedule (provided at the time of order confirmation). A late fee may be charged when an installment for an order is not paid within 10 days after the payment due date (unless otherwise noted on your payment schedule). Afterpay will only ever charge up to one late fee per installment and the total amount of late fees charged on an order will never exceed 25% of your initial order value (unless indicated otherwise on your payment confirmation email or during the checkout process).Although this 10 day grace period is provided before Afterpay charges a late fee, the Afterpay system reviews customer repayment history for future purchases, so Afterpay encourages payment of your installment as soon as possible.

Afterpay’s longer term monthly payments option may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase. Interest is capped and there are no late fees, loan origination fees, or other fees.

Where can I find out more about Afterpay?

For more information, visit Afterpay’s FAQ page here. If you have a question about your Afterpay account, please contact their team via chat in the Afterpay app or submit a question here.

https://help.afterpay.com/hc/en-us/requests/new

How does the payment schedule work?

In most cases for pay-in-4 purchases, customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. For monthly payments purchases, customers may be required to make a down payment at the time of purchase. The remaining payments wil l be deducted every month from your payment method until all scheduled payments are complete. You can log in to your Afterpay account any time to view the payment schedule or to make a payment before the next due date.

Will I be notified when a payment is due?

Afterpay sends payment reminders via SMS and email prior to payment due dates. It’s also easy to view customer orders and payment schedules in the Afterpay app or on Afterpay.com.

Can I pay early?

Yes, you can make payments any time through your Afterpay account before the scheduled due date. Just click on the installment that you would like to pay early and select ‘Pay Now.’

Can I move or change payment due dates for an order?

Eligible payments may be rescheduled via the Orders section of Afterpay’s mobile app or website. For more information, visit Afterpay’s Help Center. Please note, not all payments are eligible to be rescheduled. What happens if I don’t pay my Afterpay installments on time? You will be prevented from using Afterpay and you may be charged a late fee. Afterpay is committed to supporting customers in spending responsibly.

When will my items be delivered if I use Afterpay?

Afterpay orders are delivered pursuant to delivery time frames presented by Aviator Nation after you complete your order online.

How do I return or exchange an item purchased using Afterpay?

Afterpay returns follow Aviator Nation's standard return process. Once the refund is processed by Aviator Nation's  your Afterpay payment schedule is adjusted to reflect the new total order value starting with the last installment and working backwards. Therefore, you may find that your payments that are the furthest out, have been reduced to zero, and the closest payments remain at the original value. If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service, will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at [email protected] For more information on returns and refunds, visit Afterpay's Help Center.

What happens if I have a partial refund, and how does that affect my payments?

Afterpay will be notified once your refund is processed. If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments. If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted; interest will be recalculated based upon the adjusted amount.

You can log in to your account and access all of our reward information here!

Your reward points will expire one year after they've been earned! If you have any further questions or concerns in regards to reward points please reach out to [email protected].

Earning reward points is one of the many ways we thank our loyal Aviator Nation customers. However, we understand that sometimes there may be issues with points not appearing in your account. This guide outlines what to do if you find yourself missing reward points.

Step 1: Verify Your Purchase

Make sure that your purchase was completed successfully. Points are typically awarded for completed purchases and may not be credited for orders that are pending, cancelled, or not fully processed.

Step 2: Check the Points Allocation Time Frame

Please note that there can be a delay in points being allocated to your account. This delay can vary, but it's usually within a few minutes of your purchase. Refer to our Rewards Program terms for specific time frames.

Step 3: Review the Rewards Program Terms

Ensure that your purchase meets the criteria for earning points as outlined in our Rewards Program terms. Certain items or types of transactions may not be eligible for points.

Step 4: Log In and Check Your Account

Log in to your Aviator Nation account and check your rewards points balance. Sometimes logging out and logging back in can refresh the account and update the points balance.

Step 5: Contact Customer Service

If after taking the above steps your points are still missing, please reach out to our customer service team. Contact us via email at [email protected], providing the following details:

- Your full name and account email

- Order number (if applicable)

- Brief description of the issue

Step 6: Await Resolution

Our customer service team will investigate the issue and work to resolve it as quickly as possible. We may need to ask additional questions to fully understand and address the problem.

Frequently Asked Questions

How long does it take for points to appear in my account?

Points typically appear within a few minutes of a completed purchase, but this can vary. Check our Rewards Program terms for specific details.

Are all purchases eligible for reward points?

Purchases made with only a gift card as the method of payment do not generate rewards points.

Your satisfaction with our Rewards Program is important to us. If you have any further questions or require additional assistance, don't hesitate to reach out to our customer service team.

CashBack is a rewarding program designed by merchants to give you money when you shop with them. It's a simple and convenient way for merchants to show their appreciation to shoppers like you.

To redeem your CashBack, please follow these simple steps:

1. Check your email after making a qualifying purchase. You will receive an email with instructions for CashBack redemption.
2. Complete the CashBack redemption form provided in the email.
3. Choose your preferred CashBack redemption method: a virtual Visa card or a merchant gift card.
4. Depending on where you made your purchase, you can select either the virtual Visa card or a specific merchant gift card for redemption
   
   
   

Once you confirm your selection, we will promptly provide you with the details of your gift card after the 30 day holding period.

You can apply your site credit directly on the site in the promo code box.

Once you select a gift card, we will promptly send you an email containing all the details about your gift card CashBack. We understand that emails can sometimes get lost or misplaced. If you are unable to locate the email please reach out to our support team.

Once you select a gift card, we will promptly send you an email containing all the details about your gift card CashBack. We understand that emails can sometimes get lost or misplaced. If you are unable to locate the email please reach out to our support team.

If your virtual Visa card is declined, please follow these steps:

Ensure that your card has a sufficient balance by checking your card details.
Double-check that you have entered the correct card number, name, and address during the transaction.
If you are still experiencing issues, please email us at [email protected] with all the details of your charge.