Aviator Nation Customer Support

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Email customer support with your order number and the discount code you attempted to apply. Please note the MDW20 code will only apply to full-price items at checkout.

My discount code did not apply. How can I fix this?

How do I contact you?

How can I unsubscribe from SMS marketing?

How can I subscribe to your Newsletter?

Interested in becoming a wholesaler?

Getting in Touch

Where is my order?

Expedited Shipping for Premium Services

International Shipping

Do you offer free shipping?

Do you provide order tracking updates?

Shipping

How can I change my order?

How can I update my shipping after I place my order?

How can I change my order shipping speed?

How do I cancel my order?

Order Management

What is your return policy?

How do I initiate a return for a refund, store credit, or exchange?

When can I expect my refund, exchange, or store credit to be processed?

Can I return my web order at a retail location?

How does my bonus credit work?

Why is my return being blocked?

How to Return Items Internationally to Aviator Nation

Returns & Exchanges

How can I purchase a gift card?

Out of stock items and sizes

Why does my item look different from the photo?

How are Aviator Nation garments so soft?

How do the items fit?

Are your trucker hats one size?

Product Information

Aviator Nation Sweat Suit Care Guide

Neon Color Care Guide

Garment Care

My garment is damaged. Can it be repaired or replaced?

How do I initiate the repair process?

My garment arrived damaged. What can I do?

Damage and Repairs

Are there any additional costs to utilizing Shop Pay Installments?

Will this impact my credit score?

How does paying in installments on Shop Pay work?

What does the option to pay with installments on Shop Pay mean?

What payment methods are accepted if I use the option to pay in installments on Shop Pay?

My Shop Pay installment was rejected - how come?

What happens if I partially or fully cancel my order that was paid in installments?

If I miss a payment, are there late fees?

My question about Shop Pay installments is not listed here - see below.

Shop Pay Installments

About Afterpay

Payment Schedule

Orders, Returns and Exchanges

Afterpay Installments

How can I view my rewards account?

When do my points expire?

It seems that I'm missing reward points. What can I do to fix this?

Rewards Program

What is CashBack?

How can I redeem my CashBack?

How long does it take to receive my gift card?

How do I use my gift card?

Where can I find my gift card?

Where can I use this virtual Visa card?

If your virtual Visa card is declined, please follow these steps:

GetFondue Cash Back Rewards

Can't find your answer here?

My discount code did not apply. How can I fix this?Updated 3 months ago