# aviator-nation

> Public Help Center articles for aviator-nation.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

This Help Center uses a one-page layout for browsers; the links below are dedicated Markdown article representations for LLM readers.

## Articles

- [Can't find your answer here?](https://aviator-nation-customer-support.gorgias.help/en-US/cant-find-your-answer-here-449330.md): Please contact our team at info@aviatornation.com with your order number and details regarding your issue and we can assist! Please note we will respond to you within 24 hours.
- [When customer asks about redeeming reward points for discount codes](https://aviator-nation-customer-support.gorgias.help/en-US/when-customer-asks-about-redeeming-reward-points-for-discount-codes-6259046.md): WHEN a customer requests to redeem reward points for discount codes:
- [How do I contact you?](https://aviator-nation-customer-support.gorgias.help/en-US/how-do-i-contact-you-66699.md): Please email info@aviatornation.com for assistance with an online order or any other general inquiries. It is helpful to provide your order # in your email so that we can quickly pull up any relevant information. Live chat will be available for immed
- [How can I unsubscribe from SMS marketing?](https://aviator-nation-customer-support.gorgias.help/en-US/how-can-i-unsubscribe-from-sms-marketing-211236.md): If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us. You understand and agree that alternative methods of opting out, such as using alternative words or requests, wil
- [How can I subscribe to your Newsletter?](https://aviator-nation-customer-support.gorgias.help/en-US/how-can-i-subscribe-to-your-newsletter-449332.md): You can stay in the loop by signing up for our newsletter below to get the inside scoop on our next sale date or product release!. https://www.aviatornation.com/pages/newsletter-subscription
- [Interested in becoming a wholesaler?](https://aviator-nation-customer-support.gorgias.help/en-US/interested-in-becoming-a-wholesaler-449342.md): You can follow this link and fill out your requested information. If we feel that you are a good match we will reach out to you with next steps. https://www.aviatornation.com/pages/wholesale
- [How do I handle wholesale inquiries for bulk orders?](https://aviator-nation-customer-support.gorgias.help/en-US/how-do-i-handle-wholesale-inquiries-for-bulk-orders-902294.md): If you're interested in placing a wholesale order, please complete our wholesale inquiry form. Our wholesale team carefully reviews each submission and will contact you with the next steps. We understand the importance of timing for events and will e
- [Can I combine a sitewide discount code with other promotions?](https://aviator-nation-customer-support.gorgias.help/en-US/can-i-combine-a-sitewide-discount-code-with-other-promotions-989317.md): No, site-wide discount codes cannot be combined with other discounts or applied to items already on sale.
- [Why doesn’t the discount apply to sale items in my cart?](https://aviator-nation-customer-support.gorgias.help/en-US/why-doesn%E2%80%99t-the-discount-apply-to-sale-items-in-my-cart-989318.md): Sale items are already discounted and therefore excluded from sitewide discount codes. The code will only apply to full-priced items in your cart.
- [Where is my order?](https://aviator-nation-customer-support.gorgias.help/en-US/where-is-my-order-66713.md): Orders placed during non-promo periods are typically processed within 1-2 business days. Once your order has been processed, you will receive a tracking number via email. This tracking number lets you follow your shipment’s progress and see the estim
- [Do you offer free shipping?](https://aviator-nation-customer-support.gorgias.help/en-US/do-you-offer-free-shipping-66715.md): We offer free standard shipping on all domestic U.S. orders on all orders over $250. Orders are typically processed and shipped within 1–2 business days. Once your order ships, you'll receive a UPS tracking number via email so you can follow your del
- [Expedited Shipping for Premium Services](https://aviator-nation-customer-support.gorgias.help/en-US/expedited-shipping-for-premium-services-391995.md): For orders opting for 2nd Day Air or Next Day Air, rest assured that these will be prioritized and expedited through our warehouse. Expedited shipping will vary by location but shouldn't take more than 1-2 business days during non-sale periods. Pleas
- [Do you offer same-day or expedited order processing?](https://aviator-nation-customer-support.gorgias.help/en-US/do-you-offer-same-day-or-expedited-order-processing-7090311.md): We now also offer Same Day Order Processing for a small fee. If selected at checkout and placed by 12pm PST (Monday–Friday), your UPS Ground order will move to the front of the line and ship the same day. Orders placed after 12pm or on weekends/holid
- [What should I do if my order is delayed or lost during shipping?](https://aviator-nation-customer-support.gorgias.help/en-US/what-should-i-do-if-my-order-is-delayed-or-lost-during-shipping-902292.md): If your order is delayed or seems lost, our team will investigate the issue with the shipping carrier. If the package is confirmed lost or faces delivery issues—such as being returned due to shipping difficulties or held at a facility—we’ll offer you
- [How do I handle a missing delivery marked as delivered by the carrier?](https://aviator-nation-customer-support.gorgias.help/en-US/how-do-i-handle-a-missing-delivery-marked-as-delivered-by-the-carrier-902303.md): Start by checking the tracking link, as it may include a photo of the delivery location. Also, verify that the shipping address on your order is correct. We recommend checking with neighbors or nearby areas in case the package was misdelivered. If yo
- [Can I edit my order?](https://aviator-nation-customer-support.gorgias.help/en-US/can-i-edit-my-order-66721.md): Absolutely! You can adjust item quantities, edit sizes, swap items, remove items, or even add new items to your order within the 30-minute window.
- [How can I update my shipping information after I place my order?](https://aviator-nation-customer-support.gorgias.help/en-US/how-can-i-update-my-shipping-information-after-i-place-my-order-449349.md): At Aviator Nation, we understand that situations may arise where you need to update your shipping information after placing an order. This guide outlines the steps you can take to request changes to your shipping details. You have a 30 minute window
- [How can I change my order shipping speed?](https://aviator-nation-customer-support.gorgias.help/en-US/how-can-i-change-my-order-shipping-speed-449352.md): Need to change the shipping speed for your recent Aviator Nation order? Here's a quick guide on how to request a shipping speed change. You have a 30 minute window from when you have placed your order to edit your order. Step 1: Check Order StatusCha
- [How do I cancel my order?](https://aviator-nation-customer-support.gorgias.help/en-US/how-do-i-cancel-my-order-449383.md): At Aviator Nation, we understand that sometimes plans change, and you might need to cancel an order. While our system is set up to process and ship orders as quickly as possible, we're here to guide you through the cancellation process to ensure it's
- [What can I do if I need to expedite my shipping?](https://aviator-nation-customer-support.gorgias.help/en-US/what-can-i-do-if-i-need-to-expedite-my-shipping-902293.md): If you need your order urgently, please contact us to explore expedited shipping options. Expedited shipping does involve an additional cost, and we’ll review your order status, determine the shipping cost, and send you an invoice for it. Our team wi
- [What happens if the item I ordered is out of stock?](https://aviator-nation-customer-support.gorgias.help/en-US/what-happens-if-the-item-i-ordered-is-out-of-stock-902301.md): We apologize for any inconvenience. If an item you ordered is out of stock, we will contact you with options—either selecting an alternative replacement product or receiving a refund. Our team will work closely with you to ensure the resolution meets
- [How can I change my shipping address?](https://aviator-nation-customer-support.gorgias.help/en-US/how-can-i-change-my-shipping-address-1094936.md): We understand that shipping details may need to be updated after placing an order. Here’s what to do:. Act Fast: You have a 30-minute window after placing your order to make changes through the self-service order editing function on your confirmation
- [What is your return policy?](https://aviator-nation-customer-support.gorgias.help/en-US/what-is-your-return-policy-66700.md): Return Policy:. We offer a 30-day return period from the purchase date for refunds, store credits, or exchanges on all regular-priced items, provided they are unworn and unwashed. For items purchased at a discount of 20% or less, refunds are not avai
- [How does my bonus credit work?](https://aviator-nation-customer-support.gorgias.help/en-US/how-does-my-bonus-credit-work-407933.md): Should you want to return your item and opt for an exchange instead we offer a small bonus credit that you can use towards something else! These credits do not stack with our site wide sales or apply to marked down items.
- [Why is my return being blocked?](https://aviator-nation-customer-support.gorgias.help/en-US/why-is-my-return-being-blocked-449423.md): Your return could be blocked for a number of reasons. You can find out what is eligible for returns and exchanges by referring to our return policy. Exchanges must be postmarked within 14 days of receipt, and returns for the purchase price of goods m
- [How to Return Items Internationally to Aviator Nation](https://aviator-nation-customer-support.gorgias.help/en-US/how-to-return-items-internationally-to-aviator-nation-506977.md): Returning items internationally to Aviator Nation is easy! Follow these steps to ensure a smooth and hassle-free return process. Step 1: Securely Pack Your Items. Carefully pack the items you wish to return. If possible, use the original packaging to
- [Can I Return or Exchange Aviator Nation Items Purchased from Another Retailer?](https://aviator-nation-customer-support.gorgias.help/en-US/can-i-return-or-exchange-aviator-nation-items-purchased-from-another-retailer-1134512.md): If you purchased an Aviator Nation item from a non-Aviator Nation retailer, we may be able to assist with a return or exchange as long as the item is unworn, unwashed, and the purchase was made within 30 days. A proof of purchase receipt is required
- [How can I purchase a gift card?](https://aviator-nation-customer-support.gorgias.help/en-US/how-can-i-purchase-a-gift-card-66716.md): You can buy an Aviator Nation gift card here. Delivery Options: Gift cards can be sent via email or SMS with a personalized note when selecting the gifting option at checkout. Gifting Tip: If purchasing for someone else, select the gifting option on
- [How do the items fit?](https://aviator-nation-customer-support.gorgias.help/en-US/how-do-the-items-fit-66720.md): Size guides for most products can be found on the product page as shown in the photo below. If the item you are interested in purchasing does not have a size chart on the product page, reach out to info@aviatornation.com.
- [Are your trucker hats one size?](https://aviator-nation-customer-support.gorgias.help/en-US/are-your-trucker-hats-one-size-449325.md): Yes, our trucker hats are designed as one-size-fits-most, featuring snapback closures. This adjustable snapback allows for a customizable fit, making it suitable for a wide range of head sizes.
- [Aviator Nation Sweat Suit Care Guide](https://aviator-nation-customer-support.gorgias.help/en-US/aviator-nation-sweat-suit-care-guide-399126.md): To ensure your Aviator Nation sweat suits maintain their quality and style for the longest time, follow these essential care tips:. Color Coordinated Washing: Always wash your Aviator Nation garments with similar colors. This prevents color bleeding
- [Neon Color Care Guide](https://aviator-nation-customer-support.gorgias.help/en-US/neon-color-care-guide-414994.md): Caring for your neon-colored garments requires special attention to maintain their vibrant hues. Here's a detailed guide to ensure your neon clothes stay as bright and bold as the day you bought them. Initial Wash. Separate Washing: Always wash your
- [My garment arrived damaged. What can I do?](https://aviator-nation-customer-support.gorgias.help/en-US/my-garment-arrived-damaged-what-can-i-do-449312.md): We at Aviator Nation prioritize customer satisfaction and understand the disappointment of receiving a damaged item. If you've experienced this issue, we are here to help. Please follow the steps outlined below to resolve the situation as quickly and
- [How do I check the progress on a repair order?](https://aviator-nation-customer-support.gorgias.help/en-US/how-do-i-check-the-progress-on-a-repair-order-902298.md): If your repair order is taking longer than expected, please contact us for an update. We’ll confirm if the item has been received and is being processed. In cases of significant delays, we’ll take steps to expedite the repair or, if necessary, return
- [Are there any additional costs to utilizing Shop Pay Installments?](https://aviator-nation-customer-support.gorgias.help/en-US/are-there-any-additional-costs-to-utilizing-shop-pay-installments-66704.md): No. There are no additional charges, interest rates, or late fees and the eligibility check has no impact to your credit score.
- [Will this impact my credit score?](https://aviator-nation-customer-support.gorgias.help/en-US/will-this-impact-my-credit-score-66705.md): If you choose to pay in installments through Shop Pay, the eligibility check has no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus.
- [How does paying in installments on Shop Pay work?](https://aviator-nation-customer-support.gorgias.help/en-US/how-does-paying-in-installments-on-shop-pay-work-66706.md): Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don't worry, you'll get an email reminder before each
- [What does the option to pay with installments on Shop Pay mean?](https://aviator-nation-customer-support.gorgias.help/en-US/what-does-the-option-to-pay-with-installments-on-shop-pay-mean-66707.md): When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees. In some in
- [About Afterpay](https://aviator-nation-customer-support.gorgias.help/en-US/about-afterpay-558811.md): What is Afterpay?. Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them over time. Customers using the pay-in-4 option pay for their purchase total in four interest -free installments over six
- [Payment Schedule](https://aviator-nation-customer-support.gorgias.help/en-US/payment-schedule-558816.md): How does the payment schedule work?. In most cases for pay-in-4 purchases, customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from you
- [Orders, Returns and Exchanges](https://aviator-nation-customer-support.gorgias.help/en-US/orders-returns-and-exchanges-558817.md): When will my items be delivered if I use Afterpay?. Afterpay orders are delivered pursuant to delivery time frames presented by Aviator Nation after you complete your order online. How do I return or exchange an item purchased using Afterpay?. Afterp
- [How can I view my rewards account?](https://aviator-nation-customer-support.gorgias.help/en-US/how-can-i-view-my-rewards-account-211237.md): You can log in to your account and access all of our reward information here!
- [When do my points expire?](https://aviator-nation-customer-support.gorgias.help/en-US/when-do-my-points-expire-449350.md): Your reward points will expire one year after they've been earned! If you have any further questions or concerns in regards to reward points please reach out to info@aviatornation.com.
- [It seems that I'm missing reward points. What can I do to fix this?](https://aviator-nation-customer-support.gorgias.help/en-US/it-seems-that-im-missing-reward-points-what-can-i-do-to-fix-this-449398.md): Earning reward points is one of the many ways we thank our loyal Aviator Nation customers. However, we understand that sometimes there may be issues with points not appearing in your account. This guide outlines what to do if you find yourself missin
- [Where can I buy authentic Aviator Nation products online?](https://aviator-nation-customer-support.gorgias.help/en-US/where-can-i-buy-authentic-aviator-nation-products-online-7235177.md): The only authorized online retailer is www.aviatornation.com. This is the sole website we recommend for purchasing our products online, ensuring authenticity, accurate pricing, and access to our full customer service and warranty support.
- [I found your products on another website. Is it legitimate?](https://aviator-nation-customer-support.gorgias.help/en-US/i-found-your-products-on-another-website-is-it-legitimate-7235179.md): We cannot guarantee the authenticity, quality, or safety of products sold through any site other than www.aviatornation.com. If you're unsure whether a website or seller is authorized, please contact our support team before making a purchase.
- [What should I do if I already purchased from an unverified site?](https://aviator-nation-customer-support.gorgias.help/en-US/what-should-i-do-if-i-already-purchased-from-an-unverified-site-7235180.md): We suggest that you reach out to the website or seller you purchased the item from and cancel your order as products sold through unauthorized channels may be counterfeit, used, expired, or otherwise not eligible for our returns, exchanges, or warran