Aviator Nation Customer Support

How do I contact you?

How can I unsubscribe from SMS marketing?

How can I subscribe to your Newsletter?

Interested in becoming a wholesaler?

How do I handle wholesale inquiries for bulk orders?

Getting in Touch

Can I combine a sitewide discount code with other promotions?

Why doesn’t the discount apply to sale items in my cart?

Discount Codes

Where is my order?

Do you offer free shipping?

Expedited Shipping for Premium Services

Do you offer same-day or expedited order processing?

What should I do if my order is delayed or lost during shipping?

How do I handle a missing delivery marked as delivered by the carrier?

Shipping

Can I edit my order?

How can I update my shipping information after I place my order?

How can I change my order shipping speed?

How do I cancel my order?

What can I do if I need to expedite my shipping?

What happens if the item I ordered is out of stock?

How can I change my shipping address?

Order Management

What is your return policy?

How does my bonus credit work?

Why is my return being blocked?

How to Return Items Internationally to Aviator Nation

Can I Return or Exchange Aviator Nation Items Purchased from Another Retailer?

Returns & Exchanges

How can I purchase a gift card?

How do the items fit?

Are your trucker hats one size?

Product Information

Aviator Nation Sweat Suit Care Guide

Neon Color Care Guide

Garment Care

My garment arrived damaged. What can I do?

How do I check the progress on a repair order?

Damage and Repairs

Are there any additional costs to utilizing Shop Pay Installments?

Will this impact my credit score?

How does paying in installments on Shop Pay work?

What does the option to pay with installments on Shop Pay mean?

Shop Pay Installments

About Afterpay

Payment Schedule

Orders, Returns and Exchanges

Afterpay Installments

How can I view my rewards account?

When do my points expire?

It seems that I'm missing reward points. What can I do to fix this?

Rewards Program

Where can I buy authentic Aviator Nation products online?

I found your products on another website. Is it legitimate?

What should I do if I already purchased from an unverified site?

Third Party Purchases

Can't find your answer here?

When customer asks about redeeming reward points for discount codes

Please contact our team at info@aviatornation.com with your order number and details regarding your issue and we can assist! Please note we will respond to you within 24 hours.

<p>Please contact our team at <a href="mailto:info@aviatornation.com">info@aviatornation.com</a> with your order number and details regarding your issue and we can assist! Please note we will respond to you within 24 hours.</p>

WHEN a customer requests to redeem reward points for discount codes:

<p>WHEN a customer requests to redeem reward points for discount codes:</p><ul><li>IF the customer specifically requests a code to redeem points, THEN inform the customer that reward point redemption codes must be issued by a team member and you will escalate the request.</li><li>In all cases, collect the customer&apos;s full name, account email, number of points available, and request details.</li><li>THEN escalate to a human agent and inform the customer that their request to redeem points for a discount code has been forwarded for review.</li></ul>

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