At Aviator Nation, we understand that sometimes plans change, and you might need to cancel an order. While our system is set up to process and ship orders as quickly as possible, we're here to guide you through the cancellation process to ensure it's as smooth and hassle-free as possible.

Step 1: Check Your Order Status

First, log in to your Aviator Nation account and check the status of your order. Orders that have not yet been processed for shipping can be cancelled more easily.

Step 2: Contact Customer Service Immediately

If your order is still pending, please contact our customer service team as soon as possible. The quickest way to reach us is by sending an email to [email protected] with the subject line "Order Cancellation Request." Please include your order number in your email.

Step 3: Provide Necessary Information

In your email, please provide the following details to expedite the process:

- Your full name

- Order number

- Reason for cancellation (optional, but helps us improve our service)

Step 4: Wait for Confirmation

Our customer service team will review your request and respond as quickly as possible. If your order can be cancelled, you will receive a confirmation email. 

Step 5: Refunds and Processing

If your cancellation request is successful, a refund will be issued to your original payment method. Please allow 5-10 business days for the refund to be processed. 

Frequently Asked Questions

What if my order has already been shipped?

If your order has already been shipped, please reach out to customer service as soon as possible. However, if you've already received the order you can return the item(s). Please refer to our Return Policy for guidance.

How can I avoid accidental orders in the future?

We recommend double-checking your cart and order details before finalizing your purchase. Ensure you're only ordering items you intend to keep.

We're committed to providing you with a positive shopping experience. If you have any other questions or need further assistance, please don't hesitate to reach out to our customer service team. We're here to help!