Earning reward points is one of the many ways we thank our loyal Aviator Nation customers. However, we understand that sometimes there may be issues with points not appearing in your account. This guide outlines what to do if you find yourself missing reward points.

Step 1: Verify Your Purchase

Make sure that your purchase was completed successfully. Points are typically awarded for completed purchases and may not be credited for orders that are pending, cancelled, or not fully processed.

Step 2: Check the Points Allocation Time Frame

Please note that there can be a delay in points being allocated to your account. This delay can vary, but it's usually within a few minutes of your purchase. Refer to our Rewards Program terms for specific time frames.

Step 3: Review the Rewards Program Terms

Ensure that your purchase meets the criteria for earning points as outlined in our Rewards Program terms. Certain items or types of transactions may not be eligible for points.

Step 4: Log In and Check Your Account

Log in to your Aviator Nation account and check your rewards points balance. Sometimes logging out and logging back in can refresh the account and update the points balance.

Step 5: Contact Customer Service

If after taking the above steps your points are still missing, please reach out to our customer service team. Contact us via email at [email protected], providing the following details:

- Your full name and account email

- Order number (if applicable)

- Brief description of the issue

Step 6: Await Resolution

Our customer service team will investigate the issue and work to resolve it as quickly as possible. We may need to ask additional questions to fully understand and address the problem.

Frequently Asked Questions

How long does it take for points to appear in my account?

Points typically appear within a few minutes of a completed purchase, but this can vary. Check our Rewards Program terms for specific details.

Are all purchases eligible for reward points?

Purchases made with only a gift card as the method of payment do not generate rewards points.

Your satisfaction with our Rewards Program is important to us. If you have any further questions or require additional assistance, don't hesitate to reach out to our customer service team.