We at Aviator Nation prioritize customer satisfaction and understand the disappointment of receiving a damaged item. If you've experienced this issue, we are here to help. Please follow the steps outlined below to resolve the situation as quickly and smoothly as possible.

Step 1: Inspection and Documentation
Upon receiving your order, inspect your Aviator Nation garment for any signs of damage. If damage is found, please take clear photographs of the affected area(s). This will be crucial for your claim.

Step 2: Contact Customer Service
Email our customer service team at [email protected]

Include your order number, a detailed description of the damage, and attach the photographs taken.

Please contact us within 24 hours of receiving your garment to ensure prompt handling.

Step 3: Await Response
Our team will review your claim and respond within 24 hours.

We may ask for additional information or photographs if necessary.

Step 4: Resolution
Once your claim is reviewed and validated, we will offer a resolution. This may include:

A replacement of the damaged item (subject to availability).

A full refund.

A discount on your next purchase.

Instructions for returning the damaged garment, will be provided.

Step 5: Feedback
After your issue is resolved, we encourage feedback about your experience. This helps us improve our service and prevent similar issues in the future.

Additional Information
Please review our return policy for items damaged due to wear and tear or improper use. For further questions, contact our support team or refer to our FAQ section.

At Aviator Nation, we strive to ensure that every customer is satisfied with their purchase. We apologize for any inconvenience caused by receiving a damaged item and are committed to resolving your issue promptly and efficiently.